Terms of Business

  • Upon acceptance our quote then becomes a contract – meaning the client accepts the terms and conditions listed below.
  • All equipment installed shall remain the property of Peninsula Air Conditioning until payment has been received in full. Peninsula Air Conditioning has the right to enter the premises where work has been performed and recover the equipment if default is made on payment.
  • We take full responsibility for the repair of components installed. However we do not take responsibility for any consequential damages to property after the installation is complete and the system has been commissioned.
  • In the case of systems installed during construction adequate space or access panels must be left to enable full servicing of the systems installed. Any costs incurred due to inaccessible systems are to be borne by the client, irrespective of whether the system has been commissioned or not.
  • System maintenance is the responsibility of the owner; drains, filters, etc should be cleaned regularly to avoid any damage to property. Water damage is not covered by warranty, nor is any repainting.
  • It is acknowledged by the client that the following shall be the sole responsibility of the client; cleaning filters, blown fuses, cleaning of drains, blockage of condenser/evaporator coils, failure of any equipment to function properly through the incorrect setting of any controls.
  • If in the event a service call is placed and it is found that the equipment is operating normally or malfunctioning due to misuse or negligence by the client or the equipment has not been properly maintained by a licensed air conditioning company in accordance with the manufacturer’s recommendations, the client will pay the cost of the service call together with labour and material costs.
  • Warranty service will be performed during normal business hours Monday to Friday. Any work requested outside these hours will be charged at “out of hours” rates.
  • Warranty will not be covered if it is found equipment is damaged by outside influences beyond the control of Peninsula Air Conditioning. Some examples of this are: incorrect voltage, vandalism to equipment, flood, fire, lightning strike, modifications to equipment carried out by unauthorised personnel.
  • In some circumstances planning approval may be required prior to installation of any outdoor units depending upon the Council involved; it is the client’s responsibility to determine whether this is the case and to obtain any necessary approvals that may be required. Peninsula Air Conditioning will help with this in any way it can, e.g. providing drawings of equipment locations, etc.
  • Peninsula Air Conditioning is not responsible for any existing electrical installation. Any unforeseen conditions to aerial or underground mains will be at the client’s expense unless specifically quoted for in writing.
  • Peninsula Air Conditioning is not responsible for any electrical upgrades from the street mains to the switchboard unless specifically quoted for in writing; we are also licensed electricians and can provide free advice in this regard.
  • Peninsula Air Conditioning is not responsible for boxing in, positioning and the space required for the droppers. In some circumstances due to the structure of the building some quoted outlets may not be accessible.
  • Peninsula Air Conditioning is not responsible for structural changes and making good.
  • When walking through ceilings whilst installing it is not our responsibility to repair any damage to ceilings from gyprock fixing screws or gyprock joins pushing through the set due to modern truss roofs flexing; we will take all care in trying to avoiding this eventuality.
  • Peninsula Air Conditioning is not responsible for minor cracks and blemishes that may appear in ceilings and walls where duct outlets and return airs are installed; due to the construction techniques used in modern houses and older fragile ceilings this can be an unavoidable occurrence. All care will be taken in trying to avoid this eventuality.

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