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Privacy Policy

– Peninsula Air Conditioning Pty Ltd, Sydney, Australia

Introduction

**Effective Date:** 31 July 2025

Introduction

Peninsula Air Conditioning Pty Ltd respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).  This policy describes how we collect, use, disclose, store and protect your information, especially regarding our online sales and website.

 

Information We Collect

We may collect and hold the following types of personal information:

– Full name
– Residential or business address
– Email address
– Phone number
– Payment details (processed through secure third-party payment gateways; we do not store credit card numbers)
– Order history and product preferences
– Website usage data (including cookies and analytics data)

 

How We Collect Information

We collect information directly from you when:

– You visit our website
– You make a purchase online
– You subscribe to our newsletter or marketing communications
– You contact us for service bookings, quotes, or support

Some information may also be automatically collected via cookies and similar technologies when you use our website.


Why We Collect Your Information

We collect your information for purposes including:

– Processing online purchases and providing services
– Communicating order confirmations, shipping updates, and billing information
– Responding to service requests, queries, or complaints
– Sending promotional material (where consented)
– Improving our website, products, and services
– Fulfilling our legal obligations

 

Online Sales

When selling products or services online, we use secure third-party platforms and payment gateways to process your transactions.  We only share necessary information required to fulfill your order and delivery. Payment details provided during checkout are encrypted and not stored by us.

 

Disclosure of Information

We will not sell or rent your personal information to third parties.  We may disclose your information to:

– Third-party service providers (e.g., payment processors, couriers) strictly for fulfilling orders
– Regulatory authorities where required by law
– Our business partners or subcontractors only as necessary and in compliance with applicable laws

 

Data Security

We use industry-standard security measures to safeguard your information from loss, misuse, unauthorised access, alteration, or disclosure, both online and offline.

 

Overseas Disclosure

At present, we do not disclose your personal information to overseas recipients, except where required for international delivery or if our technology providers store data offshore.  If this changes, we will update this policy and ensure proper safeguards.

 

Access and Correction

You may request access to or correction of your personal information by contacting us.  We will respond within a reasonable timeframe unless we are legally permitted to refuse your request.

 

Cookies & Website Analytics

Our website uses cookies and analytical tools for service improvement and marketing purposes.  You may disable cookies in your browser, though some site features may be impacted.

 

Contact Us

For privacy-related inquiries, complaints, or to request corrections, contact us at:

Peninsula Air Conditioning Pty Ltd 
PO Box 6120, Kincumber. NSW  2251
Phone: 1300 889 309
Email: hello@penair.com.au

 

Changes to This Policy

This policy is reviewed regularly and may be updated as required.  Please check back periodically for any changes.  The latest version is always available on our website.

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Terms & conditions

Welcome to Peninsular Air Conditioning! These Terms of Service (“Terms”) govern your use of our website, https://store.penair.com.au and any purchases made through our online store hosted on Shopify. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
  1. General Conditions We reserve the right to refuse service to anyone for any reason at any time. You must be at least 18 years old or have the consent of a parent or guardian to use our website. You agree not to use our website for any unlawful purpose or in any way that violates these Terms, including but not limited to reproducing, duplicating, or reselling any part of our website without express written permission.
  2. Products and Services All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice. We strive to display accurate product descriptions, images, and prices but do not guarantee that all details are error-free. We reserve the right to correct any errors or inaccuracies and to update information at any time. Prices are subject to change without notice. All prices are in AUD and include applicable taxes and shipping fees unless otherwise stated.
  3. Orders and Payments By placing an order, you agree to provide accurate and complete payment and contact information. We accept payments through credit cards, PayPal You agree to pay the total amount shown at checkout. We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, or other reasons, with notice provided to you.
  4. Shipping and Delivery Shipping times and costs are provided at checkout and depend on your location. We are not responsible for delays caused by carriers, customs, or other factors beyond our control. Risk of loss and title for products pass to you upon delivery to the shipping carrier.
  5. Returns and Refunds Our Refund Policy, available at [link to refund policy page], governs all returns and refunds and is incorporated into these Terms by reference. Please review the Refund Policy before making a purchase.
  6. User Accounts You may need to create an account to place orders or access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We reserve the right to suspend or terminate accounts for any reason, including violation of these Terms.
  7. Intellectual Property All content on our website, including text, images, logos, and designs, is the property of Peninsular Air Conditioning or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
  8. User-Generated Content If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with our business. You agree not to submit content that is unlawful, defamatory, or infringes on any third-party rights.
  9. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these sites and encourage you to review their terms.
  10. Limitation of Liability To the fullest extent permitted by law, Peninsular Air Conditioning and its affiliates, officers, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.
  11. Disclaimer of Warranties Our website and products are provided “as is” without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose or merchantability. We do not guarantee that our website will be uninterrupted, secure, or free of errors.
  12. Indemnification You agree to indemnify and hold Peninsular Air Conditioning harmless from any claims, losses, or damages, including legal fees, arising from your violation of these Terms or your use of our website.
  13. Governing Law These Terms are governed by the laws of NSW, Australia without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of NSW, Australia.
  14. Changes to These Terms We may update these Terms at any time by posting the revised version on our website. Changes are effective immediately upon posting. Your continued use of our website after changes, constitutes your acceptance of the updated Terms. 14. Termination We may terminate or suspend your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to our business or other users.
  15. Contact Us If you have any questions about these Terms, please contact us at: Email: shop@penair.com.au Phone: 1300 889 309 Address: PO Box 6120, Kincumber. NSW 2251 Last updated: April 16, 2025