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Refund Policy

Thank you for shopping with Peninsula Air Conditioning Pty Ltd.  We are committed to providing you with high-quality air conditioner controllers.  However, if for any reason you are not entirely satisfied with your purchase, we are here to help.

 

1. Eligibility for Refunds

– Time Frame: You are eligible for a refund if you notify us within 14 days of receiving your item.

– Condition of Item: To qualify for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

– Proof of Purchase: A receipt or proof of purchase is required to process your refund.

 

2. Non-Refundable Items

– Items that have been damaged after delivery.

– Items that are not in their original condition, are used, or missing parts for reasons not due to our error.

– Any item that is returned more than 14 days after delivery.

 

3. Refund Process

– Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

– Approval: If your return is approved, we will initiate a refund to your original method of payment.

– Processing Time: Refunds will be processed within 7-10 business days.

 

4. Shipping Costs

– Returns: You will be responsible for paying the shipping costs for returning your item.  Shipping costs are non-refundable.

– Shipping Errors: If the return is a result of our error (you received an incorrect or defective item), we will cover the return shipping costs.

 

5. Exchanges

– We only replace items if they are defective or damaged.  If you need to exchange an item for the same product, please contact us as below.

 

6. Contact Us

If you have any questions about our refund policy, please contact us at:

– Email: hello@penair.com.au

– Phone: 1300 889 309

– Address: PO Box 6120, Kincumber NSW 2251

We strive to make your experience with Peninsula Air Conditioning Pty Ltd as smooth as possible, and we appreciate your business.

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Terms & conditions

Welcome to Peninsular Air Conditioning! These Terms of Service (“Terms”) govern your use of our website, https://store.penair.com.au and any purchases made through our online store hosted on Shopify. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
  1. General Conditions We reserve the right to refuse service to anyone for any reason at any time. You must be at least 18 years old or have the consent of a parent or guardian to use our website. You agree not to use our website for any unlawful purpose or in any way that violates these Terms, including but not limited to reproducing, duplicating, or reselling any part of our website without express written permission.
  2. Products and Services All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice. We strive to display accurate product descriptions, images, and prices but do not guarantee that all details are error-free. We reserve the right to correct any errors or inaccuracies and to update information at any time. Prices are subject to change without notice. All prices are in AUD and include applicable taxes and shipping fees unless otherwise stated.
  3. Orders and Payments By placing an order, you agree to provide accurate and complete payment and contact information. We accept payments through credit cards, PayPal You agree to pay the total amount shown at checkout. We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, or other reasons, with notice provided to you.
  4. Shipping and Delivery Shipping times and costs are provided at checkout and depend on your location. We are not responsible for delays caused by carriers, customs, or other factors beyond our control. Risk of loss and title for products pass to you upon delivery to the shipping carrier.
  5. Returns and Refunds Our Refund Policy, available at [link to refund policy page], governs all returns and refunds and is incorporated into these Terms by reference. Please review the Refund Policy before making a purchase.
  6. User Accounts You may need to create an account to place orders or access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We reserve the right to suspend or terminate accounts for any reason, including violation of these Terms.
  7. Intellectual Property All content on our website, including text, images, logos, and designs, is the property of Peninsular Air Conditioning or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
  8. User-Generated Content If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with our business. You agree not to submit content that is unlawful, defamatory, or infringes on any third-party rights.
  9. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these sites and encourage you to review their terms.
  10. Limitation of Liability To the fullest extent permitted by law, Peninsular Air Conditioning and its affiliates, officers, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.
  11. Disclaimer of Warranties Our website and products are provided “as is” without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose or merchantability. We do not guarantee that our website will be uninterrupted, secure, or free of errors.
  12. Indemnification You agree to indemnify and hold Peninsular Air Conditioning harmless from any claims, losses, or damages, including legal fees, arising from your violation of these Terms or your use of our website.
  13. Governing Law These Terms are governed by the laws of NSW, Australia without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of NSW, Australia.
  14. Changes to These Terms We may update these Terms at any time by posting the revised version on our website. Changes are effective immediately upon posting. Your continued use of our website after changes, constitutes your acceptance of the updated Terms. 14. Termination We may terminate or suspend your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to our business or other users.
  15. Contact Us If you have any questions about these Terms, please contact us at: Email: shop@penair.com.au Phone: 1300 889 309 Address: PO Box 6120, Kincumber. NSW 2251 Last updated: April 16, 2025