Air conditioning service – a maintenance and repair program for both existing and non-existing clients. This includes regular servicing and maintenance of your air conditioner(s) and a fault finding service for systems that are not working or have issues. We also offer a maintenance agreement for systems we have installed, both domestic and commercial.
Please check the FAQ – if you have a problem you may find the answer in there, and save a call out fee.
General Service Pricelist – Domestic Clients
Air conditioning service – General Service
A general air conditioning service is regular maintenance to keep your system(s) clean and running efficiently.
Air conditioning systems are NOT maintenance free and do require regular attention. We recommend that your system(s) is maintained annually as a minimum, or depending upon the environmental conditions at your location, twice a year as the seasons change.
You have made a substantial investment in your system(s), and regular air conditioning service will protect this. If you look after your air conditioner system(s) you can enjoy climate controlled comfort for years to come.
Air Conditioner manufacturers will state in their warranty card what is the ‘owners responsibility’, these can vary from manufacturer to manufacturer. Our air conditioning service will cover this as well as covering items that we believe can be troublesome if not maintained, such as:
Can build up in unmaintained system(s) and have unpleasant smells as well as health repercussions.
Can become blocked with dust picked up from the system, and when mixed with water can form a ‘cloggy’ mass in the drain and block it.
If the filters are not cleaned on a regular basis it can have numerous effects on your air conditioner; dust particles can loosen and get into the coil requiring a thorough coil clean or in some cases can cause the system to malfunction; this will not be covered by warranty if still in the warranty period.
This can block air flow around your system, which can cause the system to not only run inefficiently but could also cause the system to malfunction; this will not be covered by warranty if still in the warranty period.
Regular maintenance of your system(s) will also save you money on your electricity bill, as well as enjoying the benefits of the system(s) working as efficiently as it can.
An air conditioning service will generally take 20-30mins per system, depending upon the size of the system and locations.
A service report form will be completed and left with you along with a general service checklist; copies are forwarded to the office.
Air conditioning service – Optional Extra’s
Sometimes, if a system hasn’t been maintained regularly, a normal general air conditioning service may not suffice and further cleaning, especially of the coils, is required. A coil clean, either of the fancoil or condenser coil, is not covered by a general service – although we do wipe the coil down. If upon inspection of your system a coil clean is required the technician will advise.
This usually involves taking the system apart and can take time and upon occasion require an extra technician; if needed we will forward our recommendations with an estimate of cost to be booked in at a later date.
Living on the beaches, salt in the air can cause system(s) to rust quicker than in other areas. Manufacturers DO NOT warrant against damage or deterioration caused by normal weathering or corrosive atmospheric conditions. Adding additional anti-corrosive protection onto mechanical components at servicing will help to protect the system(s) and increase longevity, giving you a better and longer chance against rust/corrosion problems arising. This is not included in a general air conditioning service. The technician will let you know if this is advisable for you. We will forward our recommendations with an estimate of cost to be booked in at a later date.
Please note: this does not stop surface rust appearing, and NO warranty against corrosion is given, with or without the additional anti-corrosive protection. This helps towards longevity, but DOES NOT mean that rust/corrosion is prevented.
Diagnostic Callout Pricelist – Domestic Clients
Diagnostic Call Out
Diagnostic call out is a fault finding service for systems that are not working or have issues. This when we send out our most experienced and qualified technicians to assess your system to find out what the problem is.
If you currently have a system that is not working, please go through our diagnostic checklist first – it may save you a callout fee.
Our call out charges include up to an hour of the technicians time; if he can fix the issue in that time he will – if not he will forward his findings back to the office and we will then send you our recommendations for repair.
Sometimes a specific part is required, and as you can imagine each manufacturer has many different parts which also vary from model to model. Therefore it is not possible for our technician to carry all these in his vehicle and our repair recommendations will be forwarded to you.
Please note you will only pay one call out fee per problem/issue; after the first hour you will be charged on an hourly rate basis which is invoiced in 15 minute increments.
We endeavour to get our recommendations back to you as soon as possible, however, please be aware that we have to wait for suppliers to get back to us with parts prices. Parts ordered can take from 2-10 working days to arrive with us, and can come from anywhere in Australia. It has been known for parts to come from overseas and as you can imagine take weeks to arrive; however, this is a very rare scenario.
Repair vs Replacement – please seriously consider the cost of repair against replacement. It is possible once a repair is fixed that another fault arises. It is not always possible to diagnose this until the first fault is fixed.
Making a booking – What happens next?
Option 1 – Click the ‘Book Now’ on the service you want and fill out the form. This will send an email to us along with a response email to you with our procedures.
Option 2 – Call the office on 9979 4772 and speak to our service department,
We will require information from you as well as advise you of our procedures:
- Full name – If a warranty call this should be under the name of the person who booked the installation. Who we should be invoicing.
- Address – This is the address of where you want us to attend, we will also ask for a contact phone number, mobiles are usually best, and an email address.
- System Information – Make of system, approximate age, who installed it if known, and what service you would like – General Service or Diagnostic Callout.
- If you want to book a diagnostic call out, we will ask you what the problem is that you are having and we will run through a few things with you – for example checking the power, checking the remote or asking you to reboot the system. This may save you a visit from us and a callout fee.
- Waiting Period – You will want to know how quickly we can get to you. We always endeavour to get to our clients as soon as possible; however certain times of the year can be busier than other times. We will give you a rough indication, such as tomorrow or the next day, later this week, next week.
Once full details have been given to us, you are put onto our air conditioning service schedule and we will contact you the day before we can get to you. If you have any days that are no good or better for you, please let us know ASAP and we will do our best to accommodate you. We will not be able to confirm an exact time of visit, but we can give you a rough idea if it will be morning or afternoon and can ask the technician to call you when on his way. This is because some jobs can be quicker or longer than expected, as well unexpected traffic conditions.
First job of the day can be between 7.00-8.00am, depending on location, last job is usually between 3.00-4.00pm depending on how the day has gone. If you are booked for last job and the day has ran out, we will advise you as soon as we can and reschedule.
Air conditioning service – Miscellaneous
Please be aware of what is and isn’t covered by warranty. If upon inspection of your system the problem is something not covered by warranty, a charge may be incurred. If upon inspection the problem is due to misuse, no problem found, or is not covered by warranty, again a charge may be incurred.
Refrigerant piping and gas leaks are only covered by a 1 year warranty. All care and attention is taken on installation but refrigerant gas leaks still can occur. A slight knock to the system can damage the pipes or loosen connections at the flare and cause a leak. Depending upon where the leak is found, this may be claimable under Daikin’s warranty.
A domestic maintenance program is offered with all new installations. This is included in our installation recommendations to you and gives you the option to accept this along with installation. We offer preferential pricing as well as discounts. Payment is required annually in advance. If you wish to take out a maintenance agreement for an existing system(s), please advise and we can tailor an agreement for you.
We have numerous commercial clients where we undertake maintenance of their system(s) on a regular basis. These clients vary such as large Catholic schools, government organisations, shops and offices for small to medium sized commercial clients. These clients need maintenance on a more regular basis and range from every month to every six months depending upon environment and usage. We offer our commercial clients contacts with preferential pricing and discounts.
Our prices are stated on here on our website. We will advise you at the time of booking that when we call you to confirm the day of our visit we will ask for credit card details. Cash or cheque payments can be made to our technician on the day. However, if this alternative payment method is not utilised, giving us your details authorises us to take payment from your credit card. This saves us extra administration in chasing up payments after the event.
If upon arrival it is deemed unsafe to access your system, or there is no access to part of your system, we will carry out what we can and then forward you our recommendations.