Air conditioning units that stop working unexpectedly generally indicate a fault. However, there are exceptions that can be sorted out easily. Here are a few things you can try, but if the system fails to respond, it’s best to give us a call.
The first step is to check if the remote is working and has charged batteries. Next, check your power supply. If your power is still on but the air conditioner isn’t working, reset the system by switching it off for 30 minutes. The air conditioner trip switch will be near the outdoor system or your electrical switchboard. When you switch it on again, it will take up to 20 minutes to reboot. If the system shows any error codes, note these down.
If a system reset doesn’t resolve the problem, you must call us to schedule a diagnostic check. There is a difference between a general service and a diagnostic callout. General service allows our technicians to clean the system to ensure it works efficiently. The service includes thoroughly checking items that need to be cleaned regularly, such as condensate drains. A diagnostic callout is required when your system has malfunctioned, and we then need to send a highly qualified technician to test the system to diagnose any faults.
If you provide us with the serial number on the outdoor unit’s side, we can check if it is under warranty. Also, quote all error codes you saw on the unit, as these may no longer be evident when our team arrives at the property.
Our technician will run a diagnostic test on the inspection day to see if any fault codes appear. The test may reveal an issue with the PC board, fan motor, or compressor.
If the system takes longer than the allotted time to repair or parts are required, we will schedule a follow-up callout. Air conditioning systems are made up of many electrical and mechanical components. Each model is different, and we cannot stock parts for every system. If it becomes apparent that access to your system is difficult or unsafe when we arrive at the property, we may also have to return for further work with two technicians to ensure health and safety codes are adhered to. If you think your system may be challenging to access, please let us know when you book your diagnostic test so we can help prevent a second callout.
To provide you with an accurate repair quote, we would contact the manufacturer to get prices for the required parts the technician has reported to repair the system. Once we’ve got those prices, we will put them into a formal repair proposal, including the estimated labour costs for the time we anticipate is needed. Once the proposal is accepted, we can schedule the repair booking. If the fault falls under warranty, we will refer you to the manufacturer to undertake the repairs.
Repair lead times depend on how soon we can source the replacement parts. If your air conditioner is a Daikin, you can expect it to take a few days or a week. It could take longer with other brands or during a busy summer. In some cases, the parts must be imported, which can take up to six weeks. We will always do our best to minimise delays. Note that if a brand is no longer in production, it may be challenging to source parts, and we will talk you through your options for replacing the system.
If your air conditioner stops working, consider the system’s lifespan. If maintained regularly, an air conditioner can last more than ten years. However, there comes a point when it starts having expensive problems, and it makes financial sense to consider replacing it. Again, we can give you all the information you need to make the best decision for your property.
Call PenAir today or fill in an online booking request form, and we’ll be in touch to send a team to check your system. It depends on the time of year and our current bookings, but on average, it takes a week for our technician to visit your property. At quieter times, we can usually fit you in sooner.
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